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Frequently asked questions

How can I place an order with D’Pinkola?
You can place an order by filling out our Contact Form, emailing dpinkolaconnect@gmail.com, or calling us at +91-7795095746. For corporate orders, our gifting specialists will prepare a detailed proposal.
Do you offer customized or personalized gifts?
Yes, we specialize in customized gift hampers for corporate events, weddings, festive occasions, and special milestones. You can personalize products, packaging, and messages to make them truly unique.
Can you create hampers with my company branding?
Absolutely. We can incorporate your logo, brand colors, and corporate identity elements into the gift design for a premium, on-brand look.
How far in advance should I place my order?
For standard orders, we recommend 7–10 days’ notice. For bulk or highly customized hampers, 2–3 weeks ensures the best quality and timely delivery.
Do you offer virtual consultations for gifting needs?
Yes. We offer virtual consultations via Zoom or Google Meet to understand your requirements and present curated options.
Do you ship across India?
Yes. D’Pinkola offers pan-India delivery for both personal and corporate orders.
How long will delivery take?
Delivery timelines depend on location and order size. Standard orders usually arrive within 5–7 working days, while bulk or customized orders may take longer.
Can I request express or same-day delivery?
Yes, express delivery can be arranged in select cities for an additional fee. Please contact us directly for urgent requests.
How are the hampers packaged for shipping?
We ensure secure and elegant packaging to protect the gifts during transit while maintaining their premium presentation.
What payment methods do you accept?

We accept bank transfers, UPI, and major credit/debit cards. For corporate clients, we also provide proforma invoices.

Do you require advance payment?

Yes. We require full or partial advance payment before processing orders, depending on order size and customization level.

Can I get a GST invoice for my order?

Yes. We provide GST-compliant invoices for all orders.

Do you accept returns or exchanges?
As our products are custom-made and perishable (in some cases), returns and exchanges are generally not accepted, except for damages during transit.
What if my order arrives damaged?
Please share photos or videos of the damaged product within 24 hours of delivery, and we’ll arrange a replacement or refund as per our policy.
Can I cancel my order?
Orders can be canceled within 24 hours of confirmation. Customized orders cannot be canceled once production has started.
What are your customer service hours?
Our team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST).
Do you offer eco-friendly gifting options?
Yes. We curate sustainable and eco-conscious hampers using reusable packaging, organic products, and ethically sourced materials.
Can I schedule a visit to your showroom or office?
Visits are available by appointment. Please contact us to schedule.
How quickly will I get a response to my query?
We aim to respond to all queries within 24 working hours.